Community healthcare trust creates ‘Freedom to Speak Up’ culture

Birmingham Community Healthcare has set out how it intends to create a listening culture over the next five years.

The BCHC Freedom to Speak Up Strategy 2023-2028 is designed to help the trust take a systematic approach to listening to its staff, acting on what it hears, and learning from what it is told to improve the experience of its colleagues and the way it provides care to patients.

Through this strategy, it will:

• support everyone who works at BCHC to feel confident to speak up, where colleagues feel that they are listened to and can raise concerns safely

• nurture a 'speak up, listen up, and follow up' culture

• establish a clear framework around which its services, clinical divisions and support functions can develop aligned plans that deliver its common aims for the future of the Trust.

The Freedom to Speak Up strategy is underpinned by the Trust vision of Best Care, Healthy Communities and the BCHC values.

It supports the delivery of the overall BCHC strategy 2023 – 2028 and is inextricably linked to attaining the delivery of the trust’s three strategic objectives, with a particular focus on delivering safe, high quality care and becoming a great place to work.

Click here to download the BCHC Freedom to Speak Up Strategy 2023-2028